Provide sales solutions to customers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTCC341A, 'Provide sales solutions to customers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide sales solutions to customers' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

Elements and Performance Criteria


Performance Criteria


Identify customer needs


Question customers in detail to determine requirements


Verify and agree actual customer needs with the customer


Access customer records in the case of an existing client


Technical/specialist advice is offered to the customers where such advice is considered beneficial to the closing of the sale and customer understanding and decision making


Identify the customer's financial limitations


Discuss estimates and quotes with specialist staff prior to submission to customer fully


Prepare, present and discuss estimates/quotes with the customer, as the role permits


Explain the benefits of the various options fully


Explain pricing structures to the customer fully


Give customers the opportunity to question options/quotes provided


Promote the advantages of dealing with the enterprise


Manage customer objections effectively by promotion of specific benefits


Close sales


Agree on the product/service to be purchased with the customer


Establish the customer's preferred purchase arrangements clearly


Finalise documentation relating to sale and forwarded to customer for agreement and signature


Negotiate and arrange the method of payment with the customer


Conduct appropriate credit checks


Record delivery/installation arrangements as agreed with the customer


Privacy requirements are fully applied during the transaction


Input sales records


Record details of sale fully


Amend existing customer records where appropriate


Initiate invoices in accordance with enterprise policy


Organise delivery/installation in accordance with enterprise policy


Provide sales support where required


Verify of customer satisfaction after delivery/installation


Identify additional action to satisfy customer need


Initiate action in an efficient and timely manner

Qualifications and Skillsets

ICTCC341A appears in the following qualifications:

  • SIR30307 - Certificate III in Wholesale