Maintain website information standards

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTICT407, 'Maintain website information standards'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Maintain website information standards' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare and publish organisational content and information required by industry for website

1.1 Validate organisational information and seek approval prior to uploading to a website

1.2 Ensure specific details of the organisation are made available on the website

1.3 Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards

1.4 Develop and make available organisational information

2. Provide navigation links and payment information

2.1 Ensure website users have navigation links to access appropriate information, regardless of where they are located within the website

2.2 List various payment options on the website

3. Ensure disclosure of policies and services

3.1 Present a clear website statement outlining charges

3.2 Present warranty information on appropriate screen, prior to finalising orders

3.3 Provide after-sales support and services information, and direct the website user to its location

3.4 Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions

4. Communicate product or service conditions and notifications

4.1 Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to

4.2 Ensure the website provides facilities to confirm orders and cancellations as quickly as possible

4.3 Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival

5. Ensure customer service support

5.1 Explain service standards and make them available to all potential and current website users

5.2 Ensure website users have a method for providing feedback on aspects of information held on the website

5.3 Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised