Identify and resolve network problems

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTNWK532, 'Identify and resolve network problems'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Identify and resolve network problems' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement regular network monitoring

1.1 Set up appropriate logs to monitor network activity and to produce a management information base (MIB)

1.2 Use network tools to benchmark the network and to establish a reference point for network performance

1.3 Identify critical activity levels and network capacity

1.4 Regularly review documents and logs to facilitate network tuning

1.5 Make recommendations to management for additional network resources to improve performance or to proactively avoid problems

2. Troubleshoot network problems

2.1 Communicate with help desk and other support services to quickly identify network problems

2.2 Use various tools and knowledge of network topology and protocols to identify network problems

2.3 Consult with vendor or service suppliers for assistance where appropriate

3. Diagnose network faults

3.1 Establish likely fault hierarchy using data from previous resolution attempts

3.2 Progressively isolate fault with concurrent testing of fault presence

3.3 Document steps taken to resolve fault

3.4 Refer fault to a higher level if not resolved within organisational limits

4. Rectify faults

4.1 Isolate and repair, replace and reconfigure equipment or software

4.2 Test network to ensure fault rectification

4.3 Advise users and clients of progress and solutions in a timely manner

4.4 Complete support documentation

5. Finalise fault rectification process

5.1 Review resolution of fault for possible reoccurrence, planned maintenance or upgrade requirements

5.2 Report to client with fault resolution and recommendations

5.3 Obtain sign-off from the appropriate person for work and billing outside of warranty or service level agreements

5.4 Forward necessary documentation to the appropriate person