Monitor, analyse and action telecommunications network alarms

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTTEN411, 'Monitor, analyse and action telecommunications network alarms'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Monitor, analyse and action telecommunications network alarms' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan response to network alarm

1.1 Determine alarm severity and specific network elements affected from presentation of alarm

1.2 Assess likely impact to client and network of the alarm

1.3 Notify the network operating centre (NOC) and other relevant parties of alarm condition

1.4 Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy

1.5 Assess impact of any outage issues and major customers affected

1.6 Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition

1.7 Diagnose likely cause of alarm condition using established methodical strategies

1.8 Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary

2. Arrange rectification of network problem

2.1 Implement enterprise policy relating to outages as required

2.2 Rectify network problems when appropriate capability and time constraints can be met

2.3 Enact escalation procedures according to enterprise policy

2.4 Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration

2.5 Provide clear and concise instructions to field staff to facilitate all repair efforts

2.6 Monitor progress of the network repair effort

2.7 Apply enterprise policy in relation to alarms requiring no further action

3. Complete alarm clearance tasks

3.1 Reset alarms following network restoration

3.2 Notify all relevant parties of problem rectification

3.3 Undertake appropriate cause and effect studies to prevent re- occurrence of problem

3.4 Complete administrative tasks and recommend any changes required by the enterprise quality assurance system