Undertake remote diagnosis and repair of network faults

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTTEN413, 'Undertake remote diagnosis and repair of network faults'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Undertake remote diagnosis and repair of network faults' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Diagnose remote faults

1.1 Install remote access software on notebook computers

1.2 Verify network fault by analysing relevant data

1.3 Investigate context and background information relevant to the network fault

1.4 Source appropriate documentation and test equipment relevant to the network fault

1.5 Conduct appropriate tests and analyse results

1.6 Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services

2. Plan remote repair

2.1 Assess involvement level of the NOC in planning the repair

2.2 Plan for any necessary outages and notify customers

2.3 Develop repair strategies to clear fault

2.4 Develop a strategy for rerouting customer traffic if applicable

2.5 Advise on-site personnel of required work and clearly communicate the repair strategy

3. Repair fault

3.1 Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public

3.2 Inform customers of repair progress where fault has caused degradation of service or outage

3.3 Escalate unresolved faults according to established enterprise procedure

3.4 Test remote repair for required performance

3.5 Assess ongoing network performance and the likelihood of further problems

4. Report remote diagnosis and repair and document results

4.1 Notify all relevant parties of results of remote diagnosis and repair

4.2 Record details relating to any outage according to enterprise procedures

4.3 Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system