Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTTEN509, 'Provide expert advice and support on complex faults'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Provide expert advice and support on complex faults' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish background information | 1.1 Contact client to identify type of fault and occurrence 1.2 Obtain report of any action taken by first fault repairer and subsequent result 1.3 Analyse fault history to establish any fault patterns, including questioning personnel involved in previous fault repair if relevant 1.4 Develop strategies for identification and repair using advice from other engineering and technical personnel 1.5 Refer to relevant legislation, codes, regulations and standards relating to repair 1.6 Inform customer of issues and possible solutions |
2. Undertake fault diagnostic | 2.1 Isolate fault progressively using a fault identification approach to remove likely variables from assessment 2.2 Identify fault in the shortest time possible or escalate to appropriate level 2.3 Seek back-up support from the product manufacturer when required |
3. Organise fault rectification | 3.1 Determine options to rectify fault, including any downtime, and present to customer for decision 3.2 Replace or repair defective parts or equipment according to service agreement 3.3 Reprogram equipment as required 3.4 Perform work safely, for both the repairer and customer 3.5 Dismantle and remove temporary service safely and efficiently, where appropriate 3.6 Provide on-site repair staff with clear and precise instructions on fault rectification where appropriate |
4. Document fault details | 4.1 Record details of fault and actions taken to find, repair and store for future reference 4.2 Advise product manufacturer of fault and repair details if applicable 4.3 Recommend changes to product or product model design where appropriate 4.4 Advise client and obtain sign-off |