Design and implement an enterprise voice over internet protocol and a unified communications network

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTTEN5168A, 'Design and implement an enterprise voice over internet protocol and a unified communications network'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Design and implement an enterprise voice over internet protocol and a unified communications network' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Plan and design VoIP infrastructure to meet business requirements

1.1. Ascertain end-user requirements in consultation with client

1.2. Select VoIP infrastructure in line with business and end-user requirements, within budget limitations

1.3. Select protocols for converged networks

1.4. Select hardware, software, network and security requirements according to agreed business and end-user specifications

1.5. Investigate factors affecting bandwidth and calculate bandwidth usage for various codecs, including considerations of overhead, connection quality and connection speeds

2. Install and configure VoIP infrastructure to meet business requirements

2.1. Implement telephone number mapping (ENUM), number portability, end point addressing, path selection, calling classes and overlapping number ranges

2.2. Install, configure and test gatekeepers

2.3. Install and test convergent terminal equipment and software

2.4. Install software and configure and test VoIP services

2.5. Configure security access levels to safeguard data, making use of appropriate tools

3. Configure a UC network

3.1. Obtain the topology and components of a UC network

3.2. Analyse the potential of IP multimedia subsystem (IMS) network architecture to enable the convergence of voice, video and data applications and various mobile network technologies over IP based layer

3.3. Incorporate the use of a communications server to provide real-time multimedia communications

3.4. Select common videoconferencing codecs according to standards and practices

3.5. Select voice and video conferencing hardware

3.6. Implement IP-private branch exchange (PBX) functionalities in the UC network

4. Test and evaluate the performance of convergent networks

4.1. Develop possible network congestion solutions for common network congestions to meet quality of service (QoS) specified

4.2. Provide solutions for problems in contacting emergency services

4.3. Analyse network traffic and resolve problems using packet sniffer, monitoring software and hardware solutions

4.4. Troubleshoot convergent communications over wireless networks

4.5. Analyse types and effects of attacks, including man-in-the-middle attacks

4.6. Plan ways to counteract denial of service (DoS) and distributed DoS (DDoS) attacks

4.7. Predict the impact of virtual local area network (VLAN) hopping, media access control (MAC) address movements, additions and changes on network

5. Test and verify the security access levels

5.1. Analyse types of intrusion detection

5.2. Monitor and evaluate capability and reliability of security systems

5.3. Make system alterations to ensure protection against known and potential threats

5.4. Verify and test that user settings conform to security policies

5.5. Backup, upgrade and scan systems to minimise attacks

6. Complete documentation and sign off procedures

6.1. Complete required records and notify customer

6.2. Remove installation waste and debris from worksite and dispose of according to environmental requirements to maintain safe worksite conditions

6.3. Reinstate site according to customer and company requirements


Qualifications and Skillsets

ICTTEN5168A appears in the following qualifications:

  • ICT50210 - Diploma of Telecommunications Network Engineering
  • ICT50410 - Diploma of Radio Frequency Networks
  • ICT50110 - Diploma of Optical Networks
  • ICA50411 - Diploma of Information Technology Networking