Coordinate fault rectification and restoration of service following network outages

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver ICTTEN6044A, 'Coordinate fault rectification and restoration of service following network outages'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Coordinate fault rectification and restoration of service following network outages' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Prepare for restoration of client services

1.1. Evaluate relevant data to determine the nature of the fault and the extent of the outage

1.2. Assess impact of the fault on network and clients and establish priority of actions to be taken

1.3. Analyse alarm and other network data and record the details according to contractual agreements and enterprise policy

1.4. Prepare an action plan to manage the fault rectification and restoration to minimise impact on the network and affected customer

1.5. Provide a central point for all rectification and restoration activity and information to coordinate action and progress

1.6. Prioritise service restoration based on assessment of contractual arrangements, including service level agreements with clients

1.7. Negotiate with client's account manager regarding repair arrangements where service level agreements cannot be met

2. Implement action plan for fault rectification and service restoration

2.1. Notify all relevant personnel and departments involved in the outage according to enterprise policy

2.2. Isolate affected alarms and monitor all associated alarms to confirm no additional problems occur

2.3. Locate and rectify fault following action plan backed up by contingency plan according to enterprise policy

2.4. Manage repair activity with appropriate technical support and adjust resource allocations or escalate if required to ensure effective restoration of network services within a specified timeline

2.5. Reset alarms and restore services to normal network configuration

2.6. Test and monitor network activity upon recovery to certify effective fault clearance and service restoration

3. Finalise administrative tasks

3.1. Complete administrative tasks according to enterprise instructions

3.2. Notify customers of fault rectification and service restoration according to service level agreement


Qualifications and Skillsets

ICTTEN6044A appears in the following qualifications:

  • ICT60210 - Advanced Diploma of Telecommunications Network Engineering
  • ICT60110 - Advanced Diploma of Optical Networks