Apply conflict resolution strategies

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver LGACOMP008A, 'Apply conflict resolution strategies'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Apply conflict resolution strategies' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Assess potential conflict situations

1.1 Signs, stages and possible causes of conflict are identified and anticipated.

1.2 Appropriate responses are evaluated against organisational procedures and legal requirements.

1.3 Additional information is identified and sought as required to assist in the assessment of the conflict situation.

2. Implement conflict resolution strategies

2.1 Factors and issues relevant to the conflict are clarified.

2.2 Strategies for dealing with conflict situations are developed in accordance with organisational procedures.

2.3 Assistance is sought as required and is appropriate to the person's skill and responsibility.

2.4 Options for resolution of the conflict are identified which allow for constructive responses to be negotiated.

2.5 Negotiation techniques are used to maintain positive interaction and to divert and minimise aggressive behaviour.

2.6 Effective communication techniques are used to ensure understanding of information received or relayed.

2.7 Social and cultural differences are taken into account in the negotiation style and approach taken.

2.8 Mutual agreement to the situation and its resolution is confirmed and follow up action is agreed upon by all parties.

2.9 Systems, records and reporting procedures are maintained according to organisational procedures.

3. Evaluate response and outcome

3.1 Effectiveness of response is evaluated and reviewed according to information available and organisational practices.

3.2 Accurate and constructive observations of incidents are provided in reviewing and debriefing the situation.

3.3 Records and reports are provided and maintained according to organisational requirements.

3.4 Effects of stress are recognised and addressed through stress management techniques and debriefing.

Qualifications and Skillsets

LGACOMP008A appears in the following qualifications:

  • LGA30304 - Certificate III in Local Government (Operational Works)
  • LGA30404 - Certificate III in Local Government (Regulatory Services)
  • LGA20104 - Certificate II in Local Government
  • LGA30208 - Certificate III in Local Government (Health and Environment)
  • LGA20204 - Certificate II in Local Government (Operational Works)
  • LGA30104 - Certificate III in Local Government

And the skillsets: