Implement effective communication techniques

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver LGACOMP009A, 'Implement effective communication techniques'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Implement effective communication techniques' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Facilitate individual or group discussions

1.1 Mechanisms that enhance discussions are identified and implemented.

1.2 The specific communication needs of individuals are identified and addressed.

1.3 Strategies that encourage participation are used routinely.

1.4 Objectives and agendas for individual or group discussions are routinely set and followed.

1.5 Relevant information is provided to individuals and groups as appropriate to facilitate outcomes.

1.6 Evaluation of communication strategies is undertaken to promote ongoing participation of all parties.

2. Produce quality written information

2.1 Relevant council procedures and formats are identified.

2.2 Writing is succinct and clear and is presented in a logical and sequential way that matches the audience and the purpose of the document.

2.3 Written information is checked to ensure that it meets required standards of style, format and detail.

2.4 Assistance and/or feedback is sought to aid communication skill development.

3. Make presentations

3.1 The purpose, audience and medium to be used for the presentation are identified.

3.2 Materials required for the presentation are collected or created and organised in a logical structure suitable to the level of knowledge and understanding of the audience.

3.3 The presentation is delivered in a clear, logical and interesting way.

3.4 The presentation is monitored for audience responsiveness and adjusted to ensure ongoing rapport and audience engagement.

3.5 The audience is encouraged to participate where appropriate.

3.6 The presentation is reviewed to gauge its effectiveness and to inform subsequent presentations.

Qualifications and Skillsets

LGACOMP009A appears in the following qualifications:

  • LGA30304 - Certificate III in Local Government (Operational Works)
  • LGA30404 - Certificate III in Local Government (Regulatory Services)
  • LGA20104 - Certificate II in Local Government
  • LGA30208 - Certificate III in Local Government (Health and Environment)
  • LGA20204 - Certificate II in Local Government (Operational Works)
  • LGA30104 - Certificate III in Local Government

And the skillsets: