Participate in negotiations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver LGADMIN421A, 'Participate in negotiations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Participate in negotiations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Plan the negotiation

1.1 Purpose of the negotiation is clarified and the desired outcomes of all parties are considered.

1.2 Approach to be taken is determined based on analysis of the strength and weakness of the position and the most appropriate negotiating style.

1.3 All information relevant to the negotiation is collected, analysed and organised to support the selected approach.

1.4 Negotiation plan is developed in accordance with organisational procedures and legislative requirements.

1.5 Plan is communicated to team leader and other staff assisting in the negotiation.

2. Conduct the negotiation

2.1 Issues and processes are documented and agreed upon by all parties.

2.2 Effective negotiation techniques are used to persuade and convince other party of the strength of the argument put forward.

2.3 Plan is adapted where required to respond to changed circumstances.

2.4 Appropriate techniques are selected to deal with conflicts and break deadlocks.

2.5 Possible solutions are discussed and their viability assessed.

2.6 Agreed position is confirmed.

3. Participate in mediation forums

3.1 Mediation is planned in accordance with organisational procedures and legislative requirements.

3.2 Background information is sought from all parties to facilitate mediation process.

3.3 Mediation is conducted in a manner that facilitates open communication.

3.4 Appropriate mediation techniques and questioning are used to encourage parties to explore and reflect on issues.

3.5 Appropriate techniques are selected to deal with conflicts and break deadlocks.

3.6 Assertive communication is used to reach a solution.

4. Finalise the outcome

4.1 Debriefing and reporting of negotiation outcomes is provided to appropriate stakeholders.

4.2 Agreement is confirmed and accurately documented in accordance with organisational procedures.

4.3 Outcome of the negotiation is evaluated and further action to be taken is determined, if required.