Coordinate and support the delivery of health services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver LGAEHRH404A, 'Coordinate and support the delivery of health services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Coordinate and support the delivery of health services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Confirm service requirements

1.1 Public health service plans are interpreted to determine service delivery schedules and locations.

1.2 Roles and responsibilities of personnel involved in service delivery are confirmed.

1.3 Materials and equipment required for service delivery are prepared or organised.

1.4 Service delivery scheduling and preparations are confirmed with relevant personnel.

2. Coordinate service delivery

2.1 Relevant resources and materials are provided and managed to facilitate a professional and efficient program.

2.2 Records are maintained in a safe, accurate and efficient manner within legislative requirements, codes of practice and council requirements.

2.3 Communication and liaison with service users, relevant health and education professionals and government agencies are conducted to deal with any issues arising.

2.4 Service delivery process is monitored to ensure that schedule is maintained and to identify means to maximise program effectiveness.

3. Report on service delivery

3.1 Standard reports on service delivery are completed and processed according to relevant council procedures.

3.2 Issues arising and solutions implemented are reported, including details of consultation conducted to assist in resolving any problems.

3.3 Proposals for possible improvements in service delivery are noted.

3.4 Client evaluation of service delivery is conducted and responses are reviewed according to council requirements.

Qualifications and Skillsets

LGAEHRH404A appears in the following qualifications:

  • LGA40308 - Certificate IV in Local Government (Health and Environment)