Respond to environmental health complaints

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver LGAEHRR402A, 'Respond to environmental health complaints'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Respond to environmental health complaints' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Contact complainant to gather and provide information

1.1. Notifications of environmental health issues are received and recorded.

1.2. Relevant legislation and council procedures for different types of complaints are identified and clarified with senior team members.

1.3. For designated complaints, complainant is contacted and relevant details are gathered and recorded.

1.4. Complaints procedures are explained to complainant and questions are answered or referred to team members for follow-up and advice.

2. Plan preliminary investigation of complaints

2.1. Preliminary investigation activities are identified and planned in consultation with team members and according to council policy.

2.2. Data gathering, recording and reporting requirements are identified and relevant equipment and documentation are prepared.

2.3. Contingency plans for dealing with potential conflict are considered and discussed with senior team members.

3. Conduct and report on preliminary investigations

3.1. Investigation is carried out efficiently and effectively according to council policy and advice from senior team members.

3.2. On-site discovery of issues beyond the authority of the investigator are referred to senior team members.

3.3. Data and information are collected and recorded.

3.4. Communications with community members are cordially conducted and potential conflicts managed effectively.

3.5. Report is prepared and submitted to the team for information or direction.

3.6. External authorities are notified, as required by council procedures.

3.7. Complainant is advised of outcome or referred to senior officers according to council policy.

Hidden text

Qualifications and Skillsets

LGAEHRR402A appears in the following qualifications:

  • LGA50208 - Diploma of Local Government (Health and Environment)