Implement debt recovery procedures

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver LGAGOVA405A, 'Implement debt recovery procedures'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Implement debt recovery procedures' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Negotiate to obtain payment of debt

1.1. Information regarding whereabouts and individual circumstances of debtors is accessed in line with council procedures and legislative provisions.

1.2. All relevant customer details are confirmed.

1.3. Special arrangements for payment of debt are negotiated with debtors where possible to maximise probability of recovery of debt.

1.4. Agreements are documented, followed up and renegotiated as necessary.

1.5. Agreements are reviewed as necessary to take into account changes in debtor circumstances.

2. Recommend action on bad debts

2.1. Reported bad debts are analysed to determine appropriate debt recovery method.

2.2. Value of bad debt is assessed against potential cost and likelihood of recovery.

2.3. Appropriate action is recommended based on council policy and capacity to pay.

2.4. Doubtful debts are provided for at end of year, backed up by evidence.

3. Take legal action as required

3.1. Proceedings are instigated within delegated authority and in accordance with council policy and procedures and legislative requirements.

3.2. Disclaimers are included on rates notices as appropriate.

3.3. Information to support court action if required is prepared clearly, accurately and within time frame.

4. Report on debt recovery

4.1. Annual timetable is prepared for the issue of instalment and other notices.

4.2. Reports on debt recovery performance are submitted in accordance with Council requirements.

4.3. Style of report is consistent with purpose and intended audience.

4.4. Recommendations on policy changes and new policy development are made based on legislative requirements and improved debt recovery practices.

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