Provide advice to customers on blinds and awnings

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver LMFBA3009A, 'Provide advice to customers on blinds and awnings'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide advice to customers on blinds and awnings' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop and maintain knowledge of products and services

1.1. A comprehensive knowledge and understanding of industry products and services is actively and regularly researched from authoritative sources

1.2. Characteristics of products and services are identified and understood using available product and service documentation.

1.3. Sample materials, products and visual aids are collected and organised for easy use

2. Prepare for work

2.1. A range of materials and products are selected to match customer requirements and suitability for purpose

2.2. An appointment is arranged with the customer and an appropriate schedule is agreed

3. Confirm customer requirements

3.1. Questioning and active listening techniques are used to clarify customer requirements

3.2. Customer requirements are identified professionally, courteously and with tact

3.3. Assumptions are documented in accordance with workplace practices

3.4. Customer requirements are fed back accurately in language that can be understood by the customer and workplace staff

3.5. Customer requirements are documented in accordance with workplace practices

4. Provide advice on blinds and awnings

4.1. Viable options for colour, material and style that are relevant to the customer's requirements are presented

4.2. Options for colour, materials and style are explained to, and discussed with the customer to facilitate customer understanding of available products and services

4.3. Material samples and visual aids are made available to the customer to facilitate customer understanding of available products and services

4.4. Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making

5. Agree selection with customer

5.1. Customer selection including agreed delivery timeframe is determined

5.2. Customer commitment to agreed selection is gained in accordance with workplace practices

5.3. Documentation is completed following workplace practices including specification sheets for products selected (colour, style, etc) and drawings

5.4. Customer is informed of rights and obligations regarding product or service

6. Finalise process

6.1. Sample products are returned to storage as required

6.2. Documentation is submitted to appropriate personnel in accordance with workplace practices

6.3. Contact is maintained with customer throughout the manufacturing and installation process

Qualifications and Skillsets

LMFBA3009A appears in the following qualifications:

  • LMF31908 - Certificate III in Interior Decoration (Retail Services)
  • LMF31808 - Certificate III in Blinds and Awnings