Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver LMFPT3016A, 'Provide advice to customers on piano tuning and repair'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Provide advice to customers on piano tuning and repair' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Plan for work | 1.1. OHS requirements, legislative requirements and workplace practices relevant to tuning and repairing pianos are verified and complied with. 1.2. Customer requirements regarding suitable time and date for appointment are received and confirmed with appropriate personnel. 1.3. Communication with others involved with the work is established and maintained to ensure efficient workflow, co-ordination, personnel co-operation and safety throughout the application of this competency. 1.4. Written instructions are followed. 1.5. OHS practices are adhered to throughout the work |
2. Identify customer requirements | 2.1. Questioning and active listening techniques are used to clarify customer requirements. 2.2. Feedback is provided to customer to ensure correct interpretation of requirements. |
3. Assess piano for faults and relevant repairs | 3.1. Piano case parts are removed and stored safely away from the instrument. 3.2. Faults are identified and recorded according to workplace practices. 3.3. Appropriate repairs required to rectify faults are determined. 3.4. Piano case parts are reassembled according to workplace practices. 3.5. Work area is cleared and waste removed. 3.6. Workplace documentation is completed. |
4. Assess piano tuning requirements | 4.1. Frequency of tuning is determined, based on industry recommendations. 4.2. Customer is advised on environmental conditions which may affect tuning stability. |
5. Provide customer with recommendations | 5.1. Customer is advised both verbally and in writing of recommendations regarding tuning and repair of piano. 5.2. Customer is given options regarding priority of repairs, so they can give an informed decision. 5.3. Options regarding materials used in repairs are explained to, and discussed with the customer to facilitate customer understanding of available products and services. |
6. Present quotation to customer | 6.1. Quotation is prepared for the tuning and repair of piano including all costs. 6.2. Customer is presented with quotation, which includes a breakdown of costs for all options for tuning and repair. 6.3. Benefits of each option are explained to the customer to facilitate informed decision making. 6.4. Customer commitment to agreed repairs and tuning is gained in accordance with workplace practices. 6.5. Customer is informed of rights and obligations regarding product or service. |
7. Finalise process | 7.1. Documentation is completed and submitted to appropriate personnel following workplace practices. 7.2. Contact is maintained with customer throughout the tuning and repair process. |