Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver LMTTF3001A, 'Identify customer requirements (on site)'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Identify customer requirements (on site)' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1 Approach customer and initiate process | 1.1 Contact and rapport is established with the customer 1.2 Personal identification is provided and purpose of visit confirmed 1.3 Process for ascertaining customer's needs is explained 1.4 Permission is obtained to inspect location, take measurements and gather relevant information |
2 Obtain detailed information from customer | 2.1 Customer requirements are identified by gathering detailed information from customer 2.2 Preliminary product information and options are presented and discussed with customer 2.3 Customer requirements are documented |
3 Conduct site inspection | 3.1 Ladders or steps are used in accordance with OHS practices where necessary 3.2 Ladders, steps or bosun's chair are appropriately selected to enable inspection of site and taking of measurements 3.3. Ladder or other device is secured and adequately supported 3.4 Appropriate barriers and signs are erected when operator is overhead 3.5 Assistance is used as necessary when working above ground or deck 3.6 Safe anchor points for products or other relevant architectural or marine structural equipment are identified 3.7 Measurements are taken and special features likely to affect installation of products or their performance in service are noted 3.8 Results of inspection are recorded 3.9 Items shifted or removed during the information gathering process are replaced 3.10 Customer equipment used in the inspection process is returned 3.11 Customer is notified when operator is leaving the site |