Communicate with individuals and small groups

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MEM16011A, 'Communicate with individuals and small groups'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Communicate with individuals and small groups' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Plan and prepare communication

1.1. Communication types and networks within the enterprise are identified.

1.2. Enterprise conventions, policies and procedures are followed when planning and preparing communication activities.

1.3. Communication channels and codes appropriate to objectives, circumstances and receiver/s are selected.

1.4. Communication is planned and structured to promote the accurate transfer of meaning.

1.5. Communication setting and climate is established appropriate to purpose and content of message.

1.6. Required resources are prepared and or obtained.

2. Communicate effectively in interpersonal, mediated and group settings

2.1. Effective communication skills, strategies and principles are applied to a variety of communication events.

2.2. Verbal and non-verbal language is used appropriate to the topic, sensitivities and technical understanding of the person/s being addressed.

2.3. Individual differences are respected and considered.

2.4. Purpose and objectives of communication are adhered to.

2.5. Participation in communication is encouraged.

2.6. Conventions, rules, policies and procedures are followed.

3. Evaluate communication

3.1. Feedback regarding the effectiveness of the communication activity is obtained.

3.2. Outcomes are assessed against communication objectives and selected channels and codes.

3.3. Communication barriers are identified and strategies for overcoming them are identified and implemented.


Qualifications and Skillsets

MEM16011A appears in the following qualifications:

  • MSA30309 - Certificate III in Surface Preparation and Coating Application
  • MEM50105 - Diploma of Engineering - Advanced Trade
  • MEM40105 - Certificate IV in Engineering
  • MEM50105 - Diploma of Engineering - Advanced Trade
  • MEM40105 - Certificate IV in Engineering
  • MEM50105 - Diploma of Engineering - Advanced Trade
  • MEM40105 - Certificate IV in Engineering
  • MEM40311 - Certificate IV in Advanced Jewellery Manufacture
  • MSM30216 - Certificate III in Surface Preparation and Coating Application