Apply production and service control techniques

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MEM23118A, 'Apply production and service control techniques'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Apply production and service control techniques' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1

Establish scope of required production or service control

1.1

Identify products or services required by customers, including quality and delivery requirements

1.2

Identify current production or service control tasks, key performance indicators (KPIs), and context within organisation strategic objectives and markets

1.3

Identify software techniques required for production or service control, communications and reporting

1.4

Identify stakeholders to be consulted on the production or service control tasks

1.5

Confirm work health and safety (WHS) and regulatory requirements, codes of practice, standards and risk assessment requirements

2

Review current data collection and production or service provision

2.1

Determine measurable parameters of production process or service delivery

2.2

Determine parameters of product or service that are open to control and establish tolerances or acceptable variation

2.3

Review process control functions

2.4

Review production control performance indicators/indices

2.5

Review the role of probability in sampling and SPC

2.6

Review process capability and SPC evaluation, control charts and sampling

2.7

Review features and functions of graphical methods for display of data

3

Analyse data and apply production control principles to improve product manufacture or service provision

3.1

Obtain or record production or service data or appropriate data samples using a range of manual and automated devices

3.2

Use software and control chart techniques to generate histograms, Pareto diagrams, flowcharts, tallycharts, scatter plots and/or run charts in accordance with procedures

3.3

Analyse data for trends and correlations and apply to process improvement, quality control and other support functions according to procedures

3.4

Determine process capability indices for an appropriate sample of a product or service delivery

3.5

Establish required performance indicators for production or service operations

3.6

Take corrective action in accordance with procedures

3.7

Monitor production or service delivery using control charts to determine compliance of the product or service with specified performance limits

3.8

Take further corrective action, as required

4

Report results

4.1

Provide required reports

4.2

Provide documentation, such as data, graphics, capability assessments, control and continuous improvement processes


Qualifications and Skillsets

MEM23118A appears in the following qualifications:

  • MEM80112 - Vocational Graduate Diploma of Engineering
  • MEM60112 - Advanced Diploma of Engineering