Respond to a major non-conformance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSACMG707A, 'Respond to a major non-conformance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Respond to a major non-conformance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Define extent and nature of non-conformance

1.1. Identify target performance prior to non-conformance

1.2. Determine commencement and expected duration of non-conformance

1.3. Determine impact of non-conformance on target performance

1.4. Determine impact of non-conformance with health, safety and environment (HSE) performance

1.5. Determine impact of non-conformance on maintenance performance

1.6. Liaise with customers to determine minimum acceptable performance during period of non-conformance

1.7. Define non-conformance in terms of customer requirements and target performance

2. Determine priorities and actions

2.1. Develop possible responses appropriate to the situation

2.2. Determine possible timing of possible responses

2.3. Identify required resources for the responses developed

2.4. Evaluate possible responses and select or shortlist responses

2.5. Select responses and obtain necessary approvals

2.6. Organise resources as appropriate

3. Identify information needs

3.1. Determine the information needs of stakeholders

3.2. Identify the sources of required information

3.3. Arrange to collect required information

3.4. Obtain authorisation to disseminate information

3.5. Report information to stakeholders as appropriate

4. Implement response

4.1. Initiate response and establish data and information collection procedures

4.2. Analyse data and other information as it comes to hand

4.3. Determine progress of response to achieving required outcomes

4.4. Modify response including deployment of resources as required to better achieve desired outcomes

5. Establish plan to return to normal conformance

5.1. mine root cause of non-conformance

5.2. Develop remedial plan to eliminate root cause

5.3. Obtain sign off from process/system owner for planned action

5.4. Implement remedial plan and establish normal conformance

6. Conclude and review response

6.1. Conduct a debrief and complete reports as required

6.2. Evaluate and review response and procedures

6.3. Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders

6.4. Recommend improvements to prevent a recurrence and improve response for other non-conformances

6.5. Communicate reports in accordance with company procedures

Qualifications and Skillsets

MSACMG707A appears in the following qualifications:

  • MSA81109 - Vocational Graduate Diploma of Competitive Manufacturing
  • MSA71109 - Vocational Graduate Certificate in Competitive Manufacturing
  • PMC70110 - Vocational Graduate Certificate in Refractories Engineering