Lead a problem solving process to determine and solve root cause

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSACMG712A, 'Lead a problem solving process to determine and solve root cause'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Lead a problem solving process to determine and solve root cause' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria



1. Recognise complex problem

1.1. Identify a complex issue which needs to be addressed

1.2. Undertake an initial investigation of the issue

1.3. Determine initial areas of expertise and data which may be required to analyse the problem

1.4. Develop an initial definition of the problem

2. Develop problem solving methodology

2.1. Draft a problem solving methodology

2.2. Develop required approaches and protocols for obtaining required data and information

2.3. Establish group to assist with problem solving

2.4. Allocate tasks, responsibilities and reporting arrangements to group

2.5. Develop arrangements for consultation with required people outside of group

3. Analyse problem

3.1. Apply methodology

3.2. Obtain data/information

3.3. Review problem definition

3.4. Review methodology

3.5. Obtain additional data/information as required

4. Identify root cause

4.1. Map causal links for the problem

4.2. Determine indicators of the problem or the problem precursors

4.3. Identify causes which can be controlled/brought under control

5. Develop a solution

5.1. Develop solutions for controllable causes

5.2. Determine benefit/cost for proposed solutions

5.3. Investigate proposed solutions for efficacy

5.4. Select the best available solution

5.5. Obtain necessary support and authorisations for proposed solution

5.6. Initiate the implementation of the solution

6. Check problem is solved and standardised

6.1. Monitor indicators of problem/problem precursor

6.2. Review problem solution/implementation as required

6.3. Ensure appropriate solution is standardised

Qualifications and Skillsets

MSACMG712A appears in the following qualifications:

  • MSA81109 - Vocational Graduate Diploma of Competitive Manufacturing
  • MSA71109 - Vocational Graduate Certificate in Competitive Manufacturing
  • MSS70111 - Vocational Graduate Certificate in Sustainable Operations
  • PMC70110 - Vocational Graduate Certificate in Refractories Engineering