Communicate in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSAPMSUP102A, 'Communicate in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate in the workplace' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Performance Criteria describe the required performance needed to demonstrate achievement of the Element. Assessment of performance is to be consistent with the Evidence Guide.

1. Receive and relay messages

1.1 Confirm understanding of the message is correct.

1.2 Accurately record the message.

1.3 Relay message accurately to appropriate person or section within designated timelines.

2. Interpret messages.

2.1 Clarify message if necessary.

2.2 Take appropriate action.

3. Respond to information.

3.1 Acknowledge and understand the request for information.

3.2 Access information from appropriate sources.

3.3 Relay information to appropriate person or section.

4. Complete workplace forms.

4.1 Select appropriate form.

4.2 Assemble information required for form.

4.3 Complete form as required.

4.4 Submit form as required.

Qualifications and Skillsets

MSAPMSUP102A appears in the following qualifications:

  • PMB30107 - Certificate III in Polymer Processing
  • PMB20107 - Certificate II in Polymer Processing
  • PMB40107 - Certificate IV in Polymer Technology
  • LMF20402 - Certificate II in Glass and Glazing
  • LMF30302 - Certificate III in Furniture Making
  • LMF31102 - Certificate III in Production Upholstery
  • LMF40308 - Certificate IV in Musical Instrument Making and Repair
  • LMF30602 - Certificate III in Glass and Glazing
  • LMF30902 - Certificate III in Soft Furnishing
  • LMF31908 - Certificate III in Interior Decoration (Retail Services)
  • LMF21208 - Certificate II in Stained Glass and Lead Lighting
  • LMF30802 - Certificate III in Picture Framing
  • LMF20702 - Certificate II in Soft Furnishing
  • LMF31508 - Certificate III in Piano Technology
  • LMF21308 - Certificate II in Coopering
  • LMF30202 - Certificate III in Furniture Finishing
  • LMF31808 - Certificate III in Blinds and Awnings
  • LMF10108 - Certificate I in Furnishing
  • LMF20309 - Certificate II in Furniture Making
  • LMF31208 - Certificate III in Flooring Technology
  • LMF30702 - Certificate III in Mattress and Base Making
  • LMF30502 - Certificate III in Furniture Making (Wood Machining)
  • LMF31408 - Certificate III in Musical Instrument Making and Repair
  • LMF21108 - Certificate II in Security Screens and Grills
  • LMF31608 - Certificate III in Security Screens and Grills
  • LMF31708 - Certificate III in Stained Glass and Lead Lighting
  • LMF21008 - Certificate II in Blinds and Awnings
  • LMF20202 - Certificate II in Furniture Finishing
  • LMF32109 - Certificate III in Cabinet Making
  • LMF20908 - Certificate II in Flooring Technology
  • LMF20502 - Certificate II in Mattress and Base Making
  • LMF31308 - Certificate III in Coopering
  • LMF40202 - Certificate IV in Furnishing Technology
  • LMF31002 - Certificate III in Upholstery
  • PUA21210 - Certificate II in Public Safety (Explosive Ordnance Manufacture)
  • MSA20107 - Certificate II in Process Manufacturing
  • MSA20510 - Certificate II in Recreational Vehicle Service and Repair
  • MSA30107 - Certificate III in Process Manufacturing
  • MSA40710 - Certificate IV in Recreational Vehicle and Accessories Retailing
  • MSA30610 - Certificate III in Recreational Vehicle Manufacture
  • MSA20610 - Certificate II in Recreational Vehicle Manufacture
  • MSA30510 - Certificate III in Recreational Vehicle Service and Repair
  • MSA30710 - Certificate III in Recreational Vehicle and Accessories Retailing
  • MSA40510 - Certificate IV in Recreational Vehicles
  • MSA10207 - Certificate I in Process Manufacturing
  • PMA20108 - Certificate II in Process Plant Operations
  • PMA30108 - Certificate III in Process Plant Operations
  • PMA40108 - Certificate IV in Process Plant Technology
  • PMC30110 - Certificate III in Manufactured Mineral Products
  • PMC20110 - Certificate II in Manufactured Mineral Products
  • PMC40110 - Certificate IV in Manufactured Mineral Products