Manage conflict at work

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSAPMSUP280A, 'Manage conflict at work'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage conflict at work' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

ELEMENT

PERFORMANCE CRITERIA

Performance Criteria describe the required performance needed to demonstrate achievement of the Element. Assessment of performance is to be consistent with the Evidence Guide.

1. Identify potential sources of conflict.

1.1 Identify actions which are likely to promote a reaction in others.

1.2 Assess the other persons needs and/or concerns.

1.3 Assess ability to respond to the other persons needs.

1.4 Recognise possible causes of conflict.

1.5 Identify potential conflict situations.

2. Identify range of alternative approaches.

2.1 Discuss with the other person their needs and concerns.

2.2 Discuss with other person own needs and concerns.

2.3 Identify a possible strategy through which these requirements may be achieved.

2.4 Develop a range of alternative strategies for achieving goals.

3. Resolve conflicts.

3.1 Identify areas of common ground or objectives that can be mutually supported.

3.2 Agree on a strategy which will meet the majority of objectives for both parties.

3.3 Implement the strategy.

3.4 Check that the agreed requirements are being met and that conflict has been resolved.

4. Respond to problems.

4.1 Identify possible problems in the conflict management process.

4.2 Determine problems needing action.

4.3 Determine possible causes.

4.4 Rectify problem using appropriate solution within area of responsibility.

4.5 Follow through items initiated until final resolution has occurred.

4.6 Report problems outside area of responsibility to designated person.


Qualifications and Skillsets

MSAPMSUP280A appears in the following qualifications:

  • PMB30107 - Certificate III in Polymer Processing
  • PMB20107 - Certificate II in Polymer Processing
  • PMB40107 - Certificate IV in Polymer Technology
  • MSA20107 - Certificate II in Process Manufacturing
  • MSA20510 - Certificate II in Recreational Vehicle Service and Repair
  • MSA30107 - Certificate III in Process Manufacturing
  • MSA40710 - Certificate IV in Recreational Vehicle and Accessories Retailing
  • MSA30610 - Certificate III in Recreational Vehicle Manufacture
  • MSA20610 - Certificate II in Recreational Vehicle Manufacture
  • MSA30510 - Certificate III in Recreational Vehicle Service and Repair
  • MSA30710 - Certificate III in Recreational Vehicle and Accessories Retailing
  • MSA40510 - Certificate IV in Recreational Vehicles
  • PMA20108 - Certificate II in Process Plant Operations
  • PMA30108 - Certificate III in Process Plant Operations
  • PMA40108 - Certificate IV in Process Plant Technology
  • PMC30110 - Certificate III in Manufactured Mineral Products
  • PMC20110 - Certificate II in Manufactured Mineral Products
  • PMC40110 - Certificate IV in Manufactured Mineral Products