Provide coaching_mentoring in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSAPMSUP382A, 'Provide coaching_mentoring in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide coaching_mentoring in the workplace' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Performance Criteria describe the required performance needed to demonstrate achievement of the Element. Assessment of performance is to be consistent with the Evidence Guide.

1. Establish coaching/ mentoring relationship.

1.1 Identify areas for development in line with organisational and individual's requirements.

1.2 Use effective communication styles to develop trust, confidence and rapport.

1.3 Make agreements on how the relationship will be conducted, including:

the amount of time involved for both parties

confidentiality of information

identification of development opportunities

development plan towards achieving goals.

1.4 Discuss and clarify expectations and goals.

1.5 Seek input from other relevant personnel if required.

2. Provide coaching/ mentoring support.

2.1 Assist the individual to identify and evaluate opportunities to achieve agreed goals/development activities.

2.2 Share personal experiences and knowledge with the individual to assist in progress to agreed goals/development.

2.3 Provide a supportive environment to allow the individual to develop towards the achievement of goals.

2.4 Encourage the individual to make decisions and take responsibility for the courses of actions or solutions under consideration.

2.5 Provide assistance and guidance in a manner which allows the individual to retain responsibility for achievement in their goals.

3. Evaluate effectiveness of coaching/mentoring.

3.1 Recognise and openly discuss changes in the coaching/mentoring relationship.

3.2 Make adjustments to the relationship to take account of the needs of both the mentor/coach and the individual.

3.3 Seek feedback from individual and other relevant personnel to identify and implement improvements.

Qualifications and Skillsets

MSAPMSUP382A appears in the following qualifications:

  • PMB30107 - Certificate III in Polymer Processing
  • PMB40107 - Certificate IV in Polymer Technology
  • MSA30107 - Certificate III in Process Manufacturing
  • PMA30108 - Certificate III in Process Plant Operations
  • PMA40108 - Certificate IV in Process Plant Technology
  • PMC30110 - Certificate III in Manufactured Mineral Products
  • PMC40110 - Certificate IV in Manufactured Mineral Products
  • FPP40210 - Certificate IV in Papermaking Operations
  • FPP40110 - Certificate IV in Pulping Operations
  • LMT31110 - Certificate III in Laundry Operations
  • LMT31210 - Certificate III in Dry Cleaning Operations