Advise customers on interior decoration

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSFSF3010, 'Advise customers on interior decoration'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Advise customers on interior decoration' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify work requirements

1.1

Job requirements are identified from customer's initial instructions or enquiries and work instructions

1.2

Potential site problems or site-specific requirements are identified

1.3

Work sequence is planned, including quality checkpoints

2

Prepare for work

2.1

A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions

2.2

Sample materials, products and visual aids are collected

2.3

An appointment is arranged with the customer and an appropriate time plan is agreed

3

Confirm customer requirements

3.1

Questioning and active listening techniques are used to clarify customer needs

3.2

Customer requirements are identified professionally, courteously, with tact and without presumptions

3.3

Customer requirements are fed back accurately using language that can be understood by the customer and enterprise staff

3.4

Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures

4

Provide advice on interior decoration options

4.1

Viable options for colour, fabric and design that are relevant to the customer's requirements are generated

4.2

Relevant suppliers are contacted to research alternative options, if required

4.3

Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding

4.4

Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding

4.5

Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making

5

Confirm selection with customer

5.1

Customer preferred option, including agreed delivery timeframe, is determined

5.2

Customer commitment to agreed option is gained in accordance with workplace requirements

5.3

Documentation is completed following workplace procedures, including any required specification sheets for products selected

5.4

Assistance with any paperwork requiring completion by customer is provided, where appropriate

6

Finalise process

6.1

Sample products are returned to storage, as required

6.2

Contact is maintained with customer throughout manufacture and installation process, if required


Qualifications and Skillsets

MSFSF3010 appears in the following qualifications:

  • MSF30713 - Certificate III in Upholstery
  • MSF30613 - Certificate III in Soft Furnishing
  • MSF31013 - Certificate III in Interior Decoration Retail Services