Apply quality system and continuous improvement processes

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSL934002A, 'Apply quality system and continuous improvement processes'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Apply quality system and continuous improvement processes' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Satisfy quality system requirements in daily work

1.1. Access information on quality system requirements for own job function

1.2. Record and report quality control data in accordance with quality system

1.3. Follow quality control procedures to ensure products, or data, are of a defined quality as an aid to acceptance or rejection

1.4. Recognise and report non-conformances or problems

1.5. Conduct work in accordance with sustainable energy work practices

1.6. Promote sustainable energy principles and work practices to other workers

2. Analyse opportunities for corrective and/or optimisation action

2.1. Compare current work practices, procedures and process or equipment performance with requirements and/or historical data or records

2.2. Recognise variances that indicate abnormal or sub-optimal performance

2.3. Collect and/or evaluate batch and/or historical records to determine possible causes for sub-optimal performance

2.4. Use appropriate quality improvement techniques to rank the probabilities of possible causes

3. Recommend corrective and/or optimisation actions

3.1. Analyse causes to predict likely impacts of changes and decide on the appropriate actions

3.2. Identify required changes to standards and procedures and training

3.3. Report recommendations to designated personnel

4. Participate in the implementation of recommended actions

4.1. Implement approved actions and monitor performance following changes to evaluate results

4.2. Implement changes to systems and procedures to eliminate possible causes

4.3. Document outcomes of actions and communicate them to relevant personnel

5. Participate in the development of continuous improvement strategies

5.1. Review all relevant features of work practice to identify possible contributing factors leading to sub-optimal performance

5.2. Identify options for removing or controlling the risk of sub-optimal performance

5.3. Assess the adequacy of current controls, quality methods and systems

5.4. Identify opportunities to continuously improve performance

5.5. Develop recommendations for continual improvements of work practices, methods, procedures and equipment effectiveness

5.6. Consult with appropriate personnel to refine recommendations before implementation of approved improvement strategies

5.7. Document outcomes of strategies and communicate them to relevant personnel

Qualifications and Skillsets

MSL934002A appears in the following qualifications:

  • MSA40108 - Certificate IV in Manufacturing Technology
  • MSA30208 - Certificate III in Manufacturing Technology
  • PSP42010 - Certificate IV in School Support Services
  • PSP41904 - Certificate IV in Government (School Support Services)
  • PSP42310 - Certificate IV in Government (Trade Measurement)
  • HLT41807 - Certificate IV in Pathology
  • HLT41607 - Certificate IV in Mortuary Theatre Practice
  • MSL50109 - Diploma of Laboratory Technology
  • MSL30109 - Certificate III in Laboratory Skills
  • MSL40109 - Certificate IV in Laboratory Techniques