Maintain quality system and continuous improvement processes within work/functional area

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSL936001A, 'Maintain quality system and continuous improvement processes within work/functional area'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Maintain quality system and continuous improvement processes within work/functional area' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop and maintain quality framework within work area

1.1. Distribute and explain information about the enterprise's quality system to personnel

1.2. Encourage personnel to participate in improvement processes and to assume responsibility and authority

1.3. Allocate responsibilities for quality within work area in accordance with quality system

1.4. Provide coaching and mentoring to ensure that personnel are able to meet their responsibilities and quality requirements

2. Maintain quality documentation

2.1. Identify required quality documentation, including records of improvement plans and initiatives

2.2. Prepare and maintain quality documentation and keep accurate data records

2.3. Maintain document control system for work area

2.4. Contribute to the development and revision of quality manuals and work instructions for the work area

2.5. Develop and implement inspection and test plans for quality controlled products

3. Provide training in quality systems and improvement processes

3.1. Analyse roles, duties and current competency of relevant personnel

3.2. Identify training needs in relation to quality system and continuous improvement processes

3.3. Identify opportunities for skills development and/or training programs to meet needs

3.4. Initiate and monitor training and skills development programs

3.5. Maintain accurate training records

4. Optimise and report performance

4.1. Review performance outcomes to identify ways in which planning and operations could be improved

4.2. Enhance customer service through the use of quality improvement techniques and processes

4.3. Adjust plans and communicate these to personnel involved in their development and implementation

5. Evaluate relevant components of quality system

5.1. Undertake regular audits of components of the quality system that relate to the work area

5.2. Implement improvements in the quality system in accordance with own level of responsibility and workplace procedures

Qualifications and Skillsets

MSL936001A appears in the following qualifications:

  • PMA70108 - Vocational Graduate Certificate in Surface Coating Technology
  • PMA60108 - Advanced Diploma of Process Plant Technology
  • MSL50109 - Diploma of Laboratory Technology
  • MSL60109 - Advanced Diploma of Laboratory Operations