Provide environmental advice to clients

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS027003A, 'Provide environmental advice to clients'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide environmental advice to clients' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Develop and maintain specialist environmental knowledge


Build a comprehensive knowledge and understanding of relevant environmental issues through networking and researching examples of environmental management best practice


Collate and store information in accordance with enterprise requirements


Apply acquired information to improve the quality of work outputs


Define and analyse the request for advice


Confirm and record the source, nature and priority of the client request


Clarify the issue/problem/requested information and analyse the risks involved with providing advice


Clarify enterprise communication protocols and redirect the request to a more relevant person, if appropriate


Seek guidance from relevant personnel, as necessary


Gather and analyse relevant information


Identify the information required to formulate useful advice


Identify available sources of information that are relevant and reliable


Obtain external expert opinion and advice in accordance with enterprise procedures, if required


Analyse available information to identify issues, principles, legal requirements, patterns and/or trends in data that are of interest to the client


Formulate advice


Develop advice options that are based on clear legislative requirements and/or sound environmental management practices


Clearly distinguish between fact and opinion


Justify any assumptions made and support conclusions with reasoned arguments and appropriate evidence


If necessary, discuss options with client and/or relevant personnel, incorporate their feedback and finalise advice


Ensure that advice is accurate and meets the client’s needs


Obtain authorisation to release advice to client in accordance with enterprise communication protocols


Communicate advice to client


Provide timely, authorised advice in accordance with enterprise policies/procedures and in a format/manner that suits the client


Check and confirm client’s understanding of the advice provided


Use feedback from clients to improve the way advice is developed and provided


Record details of the request and advice


Record accurate details of request, client contact and advice in accordance with enterprise procedures


File records in accordance with enterprise procedures

Qualifications and Skillsets

MSS027003A appears in the following qualifications:

  • MSS70211 - Vocational Graduate Certificate in Environmental Management