Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS403006, 'Facilitate implementation or review of competitive systems and practices in an office'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Facilitate implementation or review of competitive systems and practices in an office' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Establish scope of office processes to be included | 1.1 | Identify office process links to other departments and external organisations. |
1.2 | Establish deliverables expected by internal and external customers, including regulators, if any. | ||
1.3 | Identify existing processes completely internal to the office. | ||
1.4 | Confirm management support and identify any imposed exclusions or limits to the office competitive systems and practices implementation process. | ||
1.5 | Identify any required budget and reporting processes. | ||
2 | Facilitate engagement by office or administration work group with competitive systems and practices | 2.1 | Determine extent of capacity and commitment to efficiency improvement. |
2.2 | Explain competitive systems and practices concepts. | ||
2.3 | Gain commitment to competitive systems implementation. | ||
2.4 | Agree with other employees on visual indicators to be used and their location. | ||
2.5 | Determine skill base of office or administration employees in competitive systems and practices and techniques and arrange for any required training. | ||
2.6 | Encourage or develop communications between employees and specialists outside the team. | ||
3 | Facilitate implementation of competitive systems and practices | 3.1 | Guide others in the process of selecting/reviewing competitive practices. |
3.2 | Collectively examine known customer requirements. | ||
3.3 | Identify process stages. | ||
3.4 | Establish/review triggers and indicators for customer pull in the office. | ||
3.5 | Participate in and guide setting/resetting of key performance indicators (KPIs). | ||
3.6 | Encourage and lead implementation of competitive system and selected practices. | ||
3.7 | Identify muda (waste) using implemented competitive systems and practices. | ||
3.8 | Set up/review processes for classifying and reducing muda. | ||
4 | Facilitate continuous improvement | 4.1 | Review functioning of competitive systems and practices with office employees. |
4.2 | Identify barriers to improvement from initial implementation. | ||
4.3 | Gain commitment to continuous improvement (kaizen). | ||
4.4 | Apply appropriate tools to remove barriers to improvement and to establish continuous improvement. | ||