Facilitate implementation of competitive systems and practices in an office

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS403006A, 'Facilitate implementation of competitive systems and practices in an office'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Facilitate implementation of competitive systems and practices in an office' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria


Establish scope of office processes to use be included in competitive systems integration


Identify office process links to other departments and external organisations


Establish deliverables expected by internal and external customers, including regulators, if any


Identify existing processes completely internal to the office


Confirm management support and identify any imposed exclusions or limits to the office competitive systems and practices implementation process


Identify any required budget and reporting processes


Facilitate engagement by office or administration work group with competitive systems and practices


Determine extent of capacity and commitment to efficiency improvement


Explain competitive systems and practices concepts


Gain commitment to competitive systems implementation


Agree with other employees on visual indicators to be used and their location


Determine skill base of office or administration employees in competitive systems and practices and techniques and arrange for any required training


Encourage or develop communications between employees and specialists outside the team


Facilitate initial implementation of competitive system and practices


Guide others in the process of selecting appropriate competitive practices


Collectively examine known customer requirements


Identify process stages


Establish triggers and indicators for customer pull in the office


Participate in and guide setting of initial key performance indicators (KPIs)


Encourage and lead implementation of competitive system and selected practices


Identify waste using implemented competitive systems and practices


Set up and guide processes for classifying and reducing waste


Facilitate continuous improvement and detailed implementation of competitive systems and practices


Review initial implementation of competitive systems and practices with office employees


Identify barriers to improvement from initial implementation


Gain commitment to continuous improvement (kaizen)


Apply appropriate tools to remove barriers to improvement and to establish continuous improvement