Facilitate breakthrough improvements in an office

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS403043A, 'Facilitate breakthrough improvements in an office'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Facilitate breakthrough improvements in an office' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1

Prepare for improvement event

1.1

Engage team members, sponsors and other stakeholders in the event

1.2

Identify process to be targeted in the improvement event

1.3

Assist team to identify how their own roles contribute to value to the customer

1.4

Assist team to identify the boundaries of the event, including any imposed exclusions

1.5

Identify information and skill needs of the team and arrange for any required training

1.6

Establish communication processes with sponsors and stakeholders

2

Identify improvements

2.1

Assist team to review current process and identify options for radical improvements

2.2

Facilitate team activities to evaluate the options and agree on improvements to be made

2.3

Assist team to plan the activities and identify metrics to be monitored

2.4

Facilitate allocation of resources and strategies to manage impact on routine work

3

Facilitate the event

3.1

Assist team to gather baseline data on the selected metrics

3.2

Assist team to identify and address barriers to making the improvements

3.3

Monitor team dynamics and facilitate team focus and cooperation

3.4

Liaise with sponsor to communicate progress and maintain their support

4

Evaluate improvements

4.1

Assist team to gather and interpret data on the metrics

4.2

Facilitate team activities to evaluate the outcomes of the event

4.3

Identify causes for areas of poor performance from changes and identify any additional changes to address them

4.4

Report to sponsor and other stakeholders on the outcomes of the event

5

Embed improvements

5.1

Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel

5.2

Motivate team to apply the new systems and/or practices and sustain improvements

5.3

Ensure the new systems and/or practices are reflected in relevant procedures