Manage competitive systems and practices responding to individual and unique customer orders

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS405005A, 'Manage competitive systems and practices responding to individual and unique customer orders'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage competitive systems and practices responding to individual and unique customer orders' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Analyse the existing operations


Identify organisation capability for products and processes


Identify the major processing steps in meeting customer order or orders


Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy


Identify lead times, throughput times and waiting times throughout process of meeting a customer order


Identify variations within the process


Identify causes of the variations


Draft a virtual flow process


Consider similarities in materials, processes and services for orders


Map flow of information, material, processes and people for each product family/cluster of similar customised products/services


Draw a current state value stream map for the process as a virtual flow process


Analyse the current value stream map for waste


Draft possible future state value stream map


Calculate benefits flowing from future state map


Consult with stakeholders to validate benefits


Prepare proposals for process redesign


Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map


Plan as to how these changes might be implemented


Cost the proposed changes and determine benefit/cost ratios


Prepare recommendations for change


Negotiate/consult with relevant stakeholders to establish the preferred option


Implement the plan


Arrange for altered process, as required


Arrange for altered infrastructure needs, as required


Monitor the implementation of the plan, making adjustments as required


Review the new value stream and check that expected benefits have been obtained


Put in place a continuous improvement mechanism for the new value stream