Manage relationships with non-customer external organisations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS405010A, 'Manage relationships with non-customer external organisations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage relationships with non-customer external organisations' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1

Identify mutual interest

1.1

Clarify the reason contact was/is to be made for each relevant external organisation

1.2

Gather information on extent of past contact and any positive or negative outcomes for own and external organisation

1.3

Identify expectations of initiating organisation

1.4

Analyse the breadth, depth and complexity of external organisations’ expectations

1.5

Discuss expectations, ability to meet those expectations, and areas of mutual interest with relevant internal and external representatives

2

Determine contribution of relationship

2.1

Identify any value contributions from relationship

2.2

Identify waste arising from relationship

2.3

Classify waste as necessary or unnecessary

2.4

Set key performance indicators (KPIs) for future relationship

3

Manage the relationship

3.1

Measure current performance of relationship against expectations and KPIs

3.2

Develop systems to enhance mutual benefit and value contributions from relationship

3.3

Develop systems to minimise and control necessary waste without causing harm

3.4

Eliminate unnecessary waste, where possible, without causing harm

3.5

Monitor KPIs and determine future strategy for the relationship

3.6

Continue to manage terminate the relationship in a manner which enhances the organisation