Manage people relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS405011A, 'Manage people relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage people relationships' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Confirm organisation competitive systems and practices status


Establish number and status of competitive systems and practices techniques being used within the organisation


Identify key performance indicators (KPIs) for each technique


Identify key sections and value stream members responsible for each KPI


Identify key personnel for communications


Develop an open environment


Establish and maintain regular dialogue between all levels and all relevant sections of the organisation


Encourage a flow of communications in both directions


Develop and maintain a formal mechanism for the flow of issues, concerns and suggestions in both directions


Develop and maintain regular and frequent communication with all key stakeholders


Identify significant issues


In liaison with relevant team members/stakeholders, identify current and potential issues


Assist team members/stakeholders to formulate issues


Identify and define boundary and non-negotiable issues for all team members/stakeholders


Negotiate with relevant team members/stakeholders over actual and potential issues


Proactively resolve issues


Liaise with team members/stakeholders to develop agreed, and where possible, win-win solutions


Negotiate acceptable solutions, as required, in accordance with company practices/procedures


Obtain any required official authorisations


Consult with relevant stakeholders to develop implementation plan


Implement solution


Monitor ongoing situation


Determine relevant KPIs for plan


Check that implementation is proceeding to plan


Check for unforeseen consequences


Take appropriate action to resolve any arising issues