Develop a communications strategy to support operations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS405014A, 'Develop a communications strategy to support operations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop a communications strategy to support operations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Determine information needs of employees and production or operations systems


Examine competitive systems and practices strategy and determine broad information framework


Examine the production or operational processes and their requirements and determine the information needs of employees in these areas


Examine operational support areas and determine the information needs of employees


Discuss information used and desired with employees at all relevant levels, and involve team and other key personnel in strategy development to ensure awareness, learning and commitment


Examine control systems to determine their data needs


Select communication strategy


Analyse required information flows


Determine access requirements by information users


Evaluate suitability of communication media for required information flows and access


Consider implications of contingencies and non-conformances for communication strategy


Discuss possible strategy with relevant stakeholders


Select an appropriate strategy or strategies


Implement strategy


Develop a list of what needs to be achieved


Determine resources required to implement strategy


Obtain authority for communication media to be developed


Monitor development of communication media and take appropriate corrective action, as required


Deploy developed communication media


Monitor ongoing situation


Determine relevant indicators for communication strategy


Monitor indicators


Re-evaluate communication needs on a regular basis


Make improvements to the communication strategy, as appropriate