Optimise office systems to deliver to customer demand

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSS405033A, 'Optimise office systems to deliver to customer demand'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Optimise office systems to deliver to customer demand' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria


Facilitate the pull system


Review current systems to identify customers and demand signals that trigger the flow of work


Determine if and how current office systems respond to identified demand signals


Identify where demand signals either do not exist or are not built into processes


Facilitate the adoption of appropriate demand signals for processes currently not responding to customer pull


Level the flow of work


Identify where optimal flow of work is not being achieved within the pull system


Identify variations and barriers that prevent the optimal flow of work


Establish routines and/or systems to promote the consistent flow of work at the optimal rate


Establish mechanisms to remove or minimise variations and barriers to flow


Establish mechanisms to manage the impact of variations and barriers that can not be removed


Allocate resources to balance work flow


Establish mechanisms that indicate when variations in flow of work require more or fewer resources


Develop routines and/or systems to re-balance flow through the allocation of resources to meet variations


Evaluate improvements


Review the changes to the pull and levelling systems


Identify causes for areas of poor performance


Implement further improvements to address areas of poor performance


Monitor the systems to identify further improvements


Embed improvements


Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel


Motivate team to apply the new systems and/or practices


Ensure the new systems and/or practices are reflected in relevant procedures