Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSTTF3002, 'Gain customer acceptance of service proposal'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Gain customer acceptance of service proposal' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
1 | Develop customer proposal | 1.1 | Review documentation to confirm all required information is available |
1.2 | Establish customer requirements and determine products, processes and service for customer | ||
1.3 | Identify alternatives and determine material and production costs | ||
1.4 | Calculate costs for proposed service | ||
1.5 | Assess timing, costs and service against customer requirements | ||
1.6 | Develop proposal and document for customer | ||
2 | Present proposal to customer | 2.1 | Contact customer and present proposal in person, or by using digital technology or by other arranged means |
2.2 | Provide customer with detailed information regarding products, processes and alternative solutions, which could satisfy customer requirements | ||
2.3 | Discuss features and benefits of proposal with the customer | ||
3 | Seek customer acceptance | 3.1 | Respond to any customer concerns, seek customer approval and acceptance, and confirm agreement |
3.2 | Identify any required changes to the proposal and modify proposal accordingly | ||
3.3 | Obtain customer acceptance | ||
4 | Confirm service to be provided | 4.1 | Confirm customer address and contact details |
4.2 | Establish agreement with the customer and obtain signature | ||
4.3 | Confirm time, product and service to be provided and arrange delivery | ||
4.4 | Provide duplicate of proposal and agreement to customer for future reference | ||
4.5 | Obtain deposit, where applicable, or arrange other payment from customer | ||
4.6 | Provide customer receipt and record form of payment | ||