Communicate and negotiate in a culturally diverse context

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MTMBUS703A, 'Communicate and negotiate in a culturally diverse context'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate and negotiate in a culturally diverse context' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Analyse own organisation's cross-cultural business practices using theoretical models of culture

1.1. Key elements of culture and cultural diversity from a range of perspectives are defined.

1.2. The organisation's cultural practices in comparison to other cultures are analysed.

1.3. Identified improvements to practices are identified and applied and awareness of issues are raised.

1.4. Strengths and limitations of theoretical models of culture and diversity are identified.

2. Evaluate cultural features of selected countries relevant to the organisation's business requirements

2.1. Significant events that have shaped the identity of selected countries are described.

2.2. Key characteristics ofbusiness systems in selected countries are researched and profiled.

2.3. Broad cultural differences in business behaviour in selected countries are analysed and described.

2.4. Distinguishing features of business practices in selected countries are researched and evaluated.

3. Develop cross-cultural awareness strategies, and communication and negotiation skills in a cross-cultural business setting

3.1. Ways in which cultural norms in the workplace impact business practices are identified and communicated.

3.2. Potential impact of improved cross-cultural awareness on business interactions is evaluated.

3.3. Formal and informal coaching and training strategies are applied to improve organisational cross-cultural communication practices and strategies.

3.4. Negotiation strategies are identified and applied to address business requirements in a cross-cultural setting.

3.5. Appropriate criteria and strategies are determined to evaluate effectiveness of communication and negotiation in a cross-cultural business setting.

Qualifications and Skillsets

MTMBUS703A appears in the following qualifications:

  • MTM70111 - Vocational Graduate Certificate in Agribusiness
  • MTM80111 - Vocational Graduate Diploma of Agribusines