Develop, manage and maintain quality systems

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MTMPS5603B, 'Develop, manage and maintain quality systems'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop, manage and maintain quality systems' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish requirements of thequality system

1.1. Policies expressing the organisation's commitment to the quality system and processes are developed.

1.2. Legislative requirements for enterprise quality systems are identified.

1.3. Scope and objectives of the quality system are determined, including links with all enterprise operations, customers, suppliers and contractors.

1.4. Quality performance standards, including customer and supplier service standards, are established consistent with the direction and goals of the enterprise.

1.5. Resource requirements are identified and included in financial, human resource and operational plans.

2. Design and prepare for the quality system

2.1. Quality systems are selected and designed to meet enterprise, customer and regulatory requirements.

2.2. Quality principles underpin all enterprise operations to achieve business goals and performance standards.

2.3. Responsibilities for development, implementation and operation of the system are clearly defined and communicated.

2.4. Personnel from all levels and areas of the organisation are involved in the development and implementation of the quality system.

2.5. System components, procedures and supporting documentation are developed and validated.

2.6. Consultative and communication strategies are developed to link the quality system with all aspects of enterprise operations.

2.7. Supplier or contractor service standards and audit requirements are determined and negotiated.

2.8. Performance measures and indicators are developed to measure performance against policies, goals and performance standards.

3. Implement and monitor the quality system

3.1. Implementation plan is prepared and resourced.

3.2. Training plans to provide personnel at all levels with quality concepts and skills are prepared and resourced.

3.3. Quality system requirements and customer focus are addressed in the establishment, operation and evaluation of all enterprise systems.

3.4. Control and preventative action measures are identified and validated.

3.5. Corrective action procedures are developed and monitored.

3.6. Procedures for reporting, recording and responding to non-conformances and non-compliances are established.

3.7. Customer and supplier service standards are monitored and documented.

3.8. Quality data is collected and analysed, and implications reported.

3.9. Quality costs and performance are monitored.

3.10. Quality system is prepared for external review and approval by relevant authorities.

4. Continuously improve the quality system

4.1. Impacts of the quality system on enterprise operations are monitored and reviewed.

4.2. Responses to customer complaints and requests are resolved and used to improve the system.

4.3. Procedures for the ongoing identification and resolution of issues are established.

4.4. Quality system is updated for changes in process, technical information, customer and regulatory requirements.

4.5. Stakeholders are included in decision making and continuous improvement processes and strategies.

4.6. Quality results, findings and conclusions are fed into improvement processes.

4.7. Costs and benefits of the quality system are analysed.

4.8. Quality goals and targets are continuously reviewed.

5. Communicatequality outcomes

5.1. Certification of product and processes consistent with quality outcomes is completed according to customer and regulatory requirements.

5.2. Regulatory authorities and agencies are promptly notified of breaches and non-compliance incidents.

5.3. Quality outcomes are used to promote public confidence in enterprise products and services.

Qualifications and Skillsets

MTMPS5603B appears in the following qualifications: