Build productive and effective workplace relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MTMPSR405C, 'Build productive and effective workplace relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Build productive and effective workplace relationships' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Gather and present information and ideas to do the job

1.1. Information from appropriate sources is utilised to fulfil workplace responsibilities and to develop and refine alternative processes and solutions.

1.2. Communication methods take into account the purpose and the audience, including social and cultural diversity.

1.3. Communication strategies are used to keep people informed and up-to-date on enterprise or department directions and activities.

1.4. Clear and unambiguous guidance and direction is provided to others, consistent with workplace responsibilities.

1.5. Input from internal and external sources is sought and valued in developing and refining new ideas and approaches.

2. Develop trust and confidence

2.1. People are treated with integrity, respect and empathy.

2.2. Enterprise's social, ethical and business standards are used to develop and maintain positive relationships.

2.3. Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance.

2.4. Interpersonal styles and methods are adjusted to the social and cultural environment.

3. Build and maintain networks and relationships

3.1. Networking is used to identify and build relationships.

3.2. Identifiable benefits for the team and organisation are provided through networks and other work relationships with stakeholders.

4. Manage difficulties to achieve positive outcomes

4.1. Problems are identified and analysed and action is taken to rectify the situation with minimal disruption to performance.

4.2. Colleagues receive guidance and support to resolve their work difficulties.

4.3. Pro-active strategies are used to manage individual's performance, within the organisation's processes.

4.4. Conflict is managed constructively within the organisation's processes.

4.5. Difficult situations are negotiated to achieve results acceptable to participants, and which meet organisation and legislative requirements.


Qualifications and Skillsets

MTMPSR405C appears in the following qualifications:

  • MTM40111 - Certificate IV in Meat Processing (Leadership)
  • MTM40411 - Certificate IV in Meat Processing (General)
  • MTM40211 - Certificate IV in Meat Processing (Meat Safety)