Benchmark to manage/improve enterprise performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MTMPSR601A, 'Benchmark to manage/improve enterprise performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Benchmark to manage/improve enterprise performance' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify the need for benchmarking

1.1. Benchmarking is identified in enterprise planning processes as a tool for achieving strategic goals.

1.2. Customer requirements, perceptions and satisfaction data are analysed to identify the need for improvement.

1.3. Competitor's products or processes are analysed to identify the need for improvement.

1.4. Company processes are analysed to determine whether potential improvements to efficiency might be possible.

1.5. Regulatory requirements are analysed to identify the need for improvement.

2. Prepare for benchmarking

2.1. Scope and parameters of the benchmarking exercise are determined according to enterprise priorities and plans.

2.2. Benchmarking resource requirements are estimated and included in budgets and operational plans.

2.3. Benchmarking strategy is planned around realistic time frames and enterprise planning cycles.

2.4. Communication and mathematical requirements are identified and planned.

2.5. Goals of benchmarking are developed in consultation with stakeholders.

2.6. Benchmarking teams are selected according to agreed criteria.

2.7. Team roles and responsibilities are confirmed and supported with training.

2.8. Benchmarking activities are scheduled and documented following consultation with stakeholders.

2.9. Criteria are established for internal and external benchmarking and agreed upon by benchmarking team.

2.10. Internal and/or external benchmarking partners or sources are identified, according to the scope, parameters and goals of the benchmarking exercise.

2.11. Cooperative and open relationships are built with benchmark partners.

3. Undertake benchmarking activity

3.1. Logistical requirements and impacts of the benchmarking exercise are identified and negotiated with stakeholders.

3.2. Statistical analysis frameworks and measurement frameworks are developed.

3.3. Problem-solving processes are developed and agreed.

3.4. Own enterprise or department functions, processes and operations are analysed and documented according to agreed criteria.

3.5. Benchmarking partner's functions, processes, operations and performance outcomes are analysed and documented.

3.6. Comparisons of performance are made to identify compatibility of measurement data, commonalities, trends, differences and gaps.

3.7. Comparisons or benchmarking reports are communicated to benchmarking partners according to agreement.

3.8. Change strategies are developed from analysis and evaluation of divergences and gaps.

4. Capitalise on benchmarking outcomes

4.1. Opportunities for using benchmarking and benchmarking data in continuous improvement processes are identified.

4.2. Customer consultation and feedback is built into continuous improvement processes.

4.3. Enterprise personnel are supported through the change process.

4.4. Improvements resulting from the benchmarking processes are measured and reported to stakeholders.

4.5. Benchmarking information is utilised to develop the enterprise's competitive advantage and market profile.


Qualifications and Skillsets

MTMPSR601A appears in the following qualifications:

  • MTM60111 - Advanced Diploma of Meat Processing