Manage a crisis

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PMAOMIR650B, 'Manage a crisis'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage a crisis' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Define the crisis.

1.1. Assess crisis and probable implications

1.2. Identify and monitor secondary threats to situation

1.3. Assess and evaluate data to determine process/system status

1.4. Receive, collate and assess external information

1.5. Identify probable cause of crisis from available information and resources

1.6. Identify, allocate and confirm roles of personnel in the crisis management process.

2. Establish contingency plans.

2.1. Identify appropriate contingency plans for the organisation

2.2. Identify additional resources required

2.3. Coordinate the development of alternative contingency plans to cater for variations in the crisis.

3. Establish communications.

3.1. Activate communication systems

3.2. Establish communication with appropriate stakeholders, including customers and suppliers

3.3. Activate reporting processes and ensure continuous monitoring and evaluation of incident

3.4. Establish/activate command and control facilities.

4. Assess the crisis.

4.1. Conduct a risk assessment of all factors impacting upon the response

4.2. Conduct an initial assessment of resources required

4.3. Identify constraints which may impede the response

4.4. Identify and assess initial response options.

5. Implement crisis management plan.

5.1. Identify appropriate crisis management plan(s), including contingency plans if required

5.2. Manage response in accordance with plan and available personnel/equipment

5.3. Prioritise responses taking into account needs of stake holders

5.4. Modify plan and deploy additional resources as required

5.5. Monitor, evaluate and adjust restoration strategies as required.

6. Document and review crisis and response.

6.1. Ensure recording occurs in a timely manner

6.2. Record and analyse feedback from stakeholders/ witnesses

6.3. Identify and record root cause/cause tree of crisis

6.4. Generate and distribute required reports and findings to appropriate personnel.

7. Manage post crisis operations

7.1. Account for and demobilise resources

7.2. Initiate post incident recovery

7.3. Evaluate and document effectiveness of operations

7.4. Debrief all relevant people

7.5. Recommend improvements to the crisis management process

Qualifications and Skillsets

PMAOMIR650B appears in the following qualifications:

  • PMA60108 - Advanced Diploma of Process Plant Technology