Respond to abnormal process situations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PMAOPS402A, 'Respond to abnormal process situations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Respond to abnormal process situations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Recognise there is a problem.

1.1. Compare current performance with expected/historic performance

1.2. Identify plant/process areas with poor performance

1.3. Check the impact of routine adjustments to improve performance

1.4. Identify problems not solved by the routine solutions.

2. Define the problem.

2.1. Apply problem isolation techniques to isolate problem to a small part of the plant/process

2.2. Quantify the effect of the problem in operational terms

2.3. Postulate possible causes of the problem

2.4. Identify types of evidence for each possible cause

2.5. Investigate problem to accumulate evidence of cause type

2.6. Analyse data to confirm cause of problem

2.7. Determine the level of severity of the problem, priority of any required action.

3. Develop solution.

3.1. Discuss possible solutions to cause with relevant people

3.2. Determine whether a quick fix is needed

3.3. Arrange for implementation of quick fix if required

3.4. Check effectiveness of quick fix and take appropriate action

3.5. Agree required solution with appropriate people

3.6. Arrange for required solution to be undertaken in appropriate time frame

3.7. Follow items initiated through until final resolution has occurred

3.8. Check effectiveness of solution and take appropriate action

3.9. Complete reports to procedure.

Qualifications and Skillsets

PMAOPS402A appears in the following qualifications:

  • PMA50108 - Diploma of Process Plant Technology
  • PMA40108 - Certificate IV in Process Plant Technology
  • PMA60108 - Advanced Diploma of Process Plant Technology
  • PMC40110 - Certificate IV in Manufactured Mineral Products