Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PRMCMN404A, 'Facilitate effective workplace relationships'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Facilitate effective workplace relationships' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 Communicate workplace expectations | 1.1 Collect and record information to achieve work responsibilities from information sources 1.2 Adopt suitable communication mediums to suit context and staff at all levels in accordance with company requirements 1.3 Ensure communication medium takes into account social and cultural diversity in accordance with legislative and company requirements 1.4 Verify and confirm that the communication is understood by work group members in accordance with company requirements | ||
2 Implement relevant company and legislative workplace requirements | 2.1 Provide information on legislative and company requirements to work group members via a suitable communication medium 2.2 Comply with and adopt appropriate measures to ensure workplace procedures and company requirements at the work site are understood and implemented | ||
3 Assist in resolving workplace conflict and manage difficulties to achieve positive outcomes | 3.1 Identify sources of conflict within or associated with the activities of the work group in accordance with company requirements 3.2 Ensure appropriate and timely action is taken to resolve conflict when identified, in accordance with company requirements | ||
3.3 Manage conflict constructively in accordance with legislative and company requirements 3.4 Negotiate difficult situations to achieve results that are acceptable to the parties involved and that meet legislative and company requirements | |||
4 Facilitate development of staff | 4.1 Encourage the development of staff in the work environment in accordance with company requirements 4.2 Provide workplace learning opportunities and coaching and mentoring assistance to facilitate individual and work group achievement 4.3 Communicate opportunities for staff development and training regularly to staff in accordance with company requirements 4.4 Provide development opportunities that incorporate a range of activities and support materials appropriate to the achievement of identified needs in accordance with company requirements 4.5 Identify resources and timelines required for learning and development activities and approve in accordance with company requirements | ||
5 Monitor and evaluate workplace relationships | 5.1 Use feedback from individuals or work groups to identify and implement improvements in workplace consultative arrangements 5.2 Assess and record outcomes and performance of individuals or work groups in accordance with company requirements to determine the effectiveness of development programs | ||