Provide court registry and information services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPCRT408B, 'Provide court registry and information services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide court registry and information services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Communicate court practice and procedures.

1.1. Information, options and advice are provided on legislation requirements and organisational policy and procedures.

1.2. Questions raised are responded to in line with client diversity and needs according to client service practice and standards.

1.3. Problems raised by clients are solved, options are formulated, and/or referrals provided in accordance with delegated authority.

1.4. Complex operational queries are referred and assistance is obtained when necessary according to organisational policy and procedures.

1.5. Information services are optimised through effective use of technical resources and computerised information systems.

2. Process incoming registry work.

2.1. Incoming applications and other materials are processed in accordance with legislative requirements, practice and procedures.

2.2. Files are transferred using appropriate technical resources in accordance with listings and registry requirements.

2.3. Fees are assessed, processed and receipted according to organisational policy and procedures on public monies.

3. Handle lodged documents.

3.1. Documents for lodgement are processed according to organisational policy and procedures.

3.2. Information is entered into the file management system within timeframes set out in legislation and organisational policy and procedures.

3.3. Documents are received and recorded in accordance with legislative requirements, policy and procedures.

Qualifications and Skillsets

PSPCRT408B appears in the following qualifications:

  • PSP40404 - Certificate IV in Government (Court Services)