Provide support to self-represented litigants

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPCRT416A, 'Provide support to self-represented litigants'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide support to self-represented litigants' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify client needs.

1.1. Use appropriate interpersonal skills to accurately identify client needs.

1.2. Employ mechanisms to ensure that all relevant client information is collected.

1.3. Assess information for complexity, urgency, safety risks and eligibility for services.

1.4. Clarify problems raised by the client and seek assistance from appropriate persons to identify how to best meet client needs.

1.5. Observe protocols and limitations on sharing of information provided by client.

2. Provide information and options.

2.1. Provide information and options to self-represented litigant in a culturally appropriate and respectful manner.

2.2. Apply a working knowledge of specific organisational policies and procedures to provide information and options.

2.3. Identify and communicate limitations in addressing client needs to the client.

2.4. Provide appropriate referrals according to organisational policy and procedures, including making necessary and appropriate arrangements according to client needs.

3. Provide assistance.

3.1. Provide assistance according to legislation, regulations and organisational policy and procedures.

3.2. Provide assistance to access support services and alternative procedural options.

3.3. Provide assistance to complete and comply with procedural requirements, including initiating matters, orders, lodging documents and appearing in court.

3.4. Provide assistance to facilitate the case management of legal proceedings and the implementation of procedural modifications where required, within area of responsibility and with authority and limits imposed by government.

4. Facilitate communication.

4.1. Use appropriate interpersonal skills to facilitate communication between self-represented litigants and other parties.

4.2. Use negotiation and conflict-resolution techniques to resolve difficult situations and make referrals according to organisational policy and procedures.

Qualifications and Skillsets

PSPCRT416A appears in the following qualifications:

  • PSP40404 - Certificate IV in Government (Court Services)