Maintain and enhance confidence in public service

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPETH004, 'Maintain and enhance confidence in public service'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Maintain and enhance confidence in public service' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide ethical leadership

1.1 Model and reinforce ethical conduct in others.

1.2 Encourage professionalism.

1.3 Encourage staff to raise ethical dilemmas, provide frameworks for ethical decision-making and policy setting and coach staff in their application.

1.4 Provide staff with opportunities to develop skills in identifying and resolving situations requiring ethical judgment.

1.5 Clarify the ethical aspects of decisions and provide and document advice and guidance on more complex ethical problems.

1.6 Encourage the reporting of suspected unethical conduct, and address as needed.

1.7 Monitor and evaluate policies, for consistency with public sector standards, and recommend changes, where necessary.

2. Balance competing public interests

2.1 Consider all relevant facts and ensure weightings given to competing interests are unbiased, transparent and defensible.

2.2 Use decision-making processes and document reasoning/grounds for decisions.

2.3 Provide advice to government regarding policy decisions relating to the public interest.

2.4 Take immediate action where staff indicate conflicts of interest, to resolve the situation.

3. Establish and monitor processes and practices that encourage integrity

3.1 Develop and review organisational processes and practices to ensure they meet the requirements of procedural fairness and accountability.

3.2 Develop processes containing mechanisms to ensure that public resources are used in accordance with public sector ethics standards, legislation, policy and guidelines.

3.3 Develop processes that include risk management strategies which meet client, staff and organisational needs for transparency and accountability.

3.4 Monitor processes and practices to ensure they encourage and support those reporting unethical conduct and protect them from reprisals.

3.5 Take action to ensure that the ethical standard of conduct of contractors is consistent with the requirements of the contracting organisation.