Contribute to conflict management

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGEN021, 'Contribute to conflict management'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Contribute to conflict management' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Recognise the presence of conflict

1.1 Recognise and acknowledge conflict situations and/or the potential for conflict.

1.2 Avoid conflict situations where possible, seek assistance when necessary.

1.3 Record actual and/or potential conflict.

2. Deal with emotions

2.1 Reflect on own behaviour and feelings about the situation.

2.2 Recognise and manage own emotions.

2.3 Acknowledge and deal with other parties' emotions in a manner that prevents escalation.

3. Overcome barriers to communication

3.1 Identify barriers to effective communication.

3.2 Use appropriate communication techniques to identify, clarify and confirm factors and issues relevant to the situation, seeking third party support if necessary.

3.3 Take into account social and cultural differences in communication style and approach.

4. Gather the facts

4.1 Encourage the other party to describe the facts as they see them.

4.2 Assess information from the other party, considering emotions or behaviour.

4.3 Share facts objectively from own point of view with the other party.

4.4 Gather and include additional information, to ensure all perspectives are considered.

5. Agree on and implement action

5.1 Determine strategies to resolve the problem in consultation with the other party.

5.2 Obtain approval where necessary on agreed strategies and implement.

5.3 Monitor progress to confirm the effectiveness of the agreed action, complete records and reports.

5.4 Refer, where agreement cannot be reached, on strategies for resolution.