Give and receive workplace feedback

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGEN022, 'Give and receive workplace feedback'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Give and receive workplace feedback' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Seek and act on workplace feedback

1.1 Seek feedback on performance and other workplace issues from others.

1.2 Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.

1.3 Consider diversity issues when evaluating feedback to ensure correct interpretation.

1.4 Consider and implement suggestions for improvements made by other workgroup members where appropriate.

2. Provide informal feedback in the workplace

2.1 Consider evidence from a range of sources in providing feedback in the workplace.

2.2 Evaluate performance of self and others and confirm with workgroup members.

2.3 Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.

3. Provide formal feedback in the workplace

3.1 Identify and clarify standards and criteria for feedback.

3.2 Prepare written or verbal feedback to address required criteria and purpose.

3.3 Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.

3.4 Negotiate and agree upon actions and/or follow-up resulting from formal feedback.

3.5 Report where agreement cannot be reached and take further action if necessary.