Support workplace coaching and mentoring

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGEN048, 'Support workplace coaching and mentoring'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support workplace coaching and mentoring' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop coaching/ mentoring strategy

1.1 Research the potential for coaching and mentoring within the organisation.

1.2 Implement and promote a coaching and mentoring framework, linked to other human resource strategies in the organisation.

1.3 Outline benefits to all parties involved in coaching and mentoring, ensuring consistency with the organisation’s philosophy and goals.

1.4 Establish ground rules for coaching and mentoring in the organisation.

1.5 Develop timelines for the implementation of the strategy with key stakeholders.

1.6 Seek organisational support and resources for the strategy.

2. Establish a coaching/ mentoring framework

2.1 Identify a range of coaching/mentoring models to suit the organisation’s needs.

2.2 Arrange training for those interested in being coaches, coached, mentors and/or mentored.

2.3 Develop and monitor the requirements of coaching and mentoring contracts/agreements in accordance with the strategy.

2.4 Identify the range of stages in coaching and mentoring relationships and ensure flexibility in the framework.

2.5 Formalise protocols for matching participants and dealing with difficulties, disputes and grievances.

3. Implement and support coaching and mentoring

3.1 Promote the value of coaching and mentoring at all levels of the organisation.

3.2 Identify opportunities for mentoring and coaching and communicate to interested parties.

3.3 Use internal and external networks to support coaching and mentoring.

3.4 Suggest techniques and practices for resolving differences without damaging relationships, or provide assistance.

4. Monitor coaching and mentoring arrangements

4.1 Encourage people involved in coaching and mentoring to reflect on organisational processes, organisational support and their activities to identify opportunities for improvement and innovation.

4.2 Evaluate and implement recommendations made for improvements in the coaching/mentoring strategy as necessary.

5. Consolidate opportunities for further coaching and mentoring

5.1 Recognise and acknowledge positive contributions of individuals to coaching and mentoring arrangements.

5.2 Celebrate and reward positive changes created through coaching and mentoring arrangements.

5.3 Identify and promote ongoing opportunities for coaching and mentoring.